Privacy Policy & Notice of Privacy Practices
Restoration Health Acupuncture and Nutrition
www.feelgreathere.com · info@feelgreathere.com · (973) 939-3868
Effective Date: May 13, 2026 · Last Updated: May 13, 2026
1. Introduction
Restoration Health Acupuncture & Nutrition ("we," "us," or "our") provides acupuncture and multi-disciplinary wellness services. We are committed to protecting the privacy and security of your personal information and your protected health information ("PHI").
This combined Privacy Policy and Notice of Privacy Practices ("Notice") describes:
• How we collect, use, and disclose your information when you visit www.feelgreathere.com, schedule appointments online, fill out intake forms, receive care, or communicate with us by email or text message.
• Your rights regarding your information under the federal Health Insurance Portability and Accountability Act ("HIPAA"), the Health Information Technology for Economic and Clinical Health Act ("HITECH"), New Jersey state law, and other applicable laws.
• Our legal duties with respect to your information.
We are required by law to maintain the privacy of your PHI, to provide you with this Notice of our legal duties and privacy practices regarding PHI, to notify you following a breach of unsecured PHI, and to abide by the terms of the Notice currently in effect.
2. Information We Collect
a. Protected Health Information (PHI)
When you receive care from us, we collect and maintain PHI, which may include:
• Identifying information (name, date of birth, address, phone, email, emergency contact)
• Health history, current symptoms, diagnoses, treatment plans, and progress notes
• Medications, allergies, and prior providers
• Insurance information (if applicable)
• Payment information related to your care
• Photographs or other clinical documentation, when relevant to treatment
b. Information Collected Through Our Website
When you visit www.feelgreathere.com, we may automatically collect:
• IP address, device type, browser type, and operating system
• Pages visited, time spent on pages, and referring website
• Cookies and similar tracking technologies (see Section 9)
c. Information You Submit Through Online Booking and Intake Forms
If you book an appointment online or complete an intake form through our website, we collect the information you provide, which may include health information. Information submitted through online intake forms is treated as PHI and protected accordingly.
d. Email and SMS Communications
If you sign up for newsletters, appointment reminders, or marketing messages, we collect your email address and/or mobile phone number, along with your communication preferences.
e. Children
Our services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without parental consent. When we treat minors, we collect health information only from the parent or legal guardian, as appropriate under New Jersey law.
3. How We Use and Disclose Your PHI
Under HIPAA, we may use and disclose your PHI without your written authorization for the following purposes:
a. Treatment
We use your PHI to provide, coordinate, and manage your care. For example, we may share information among our acupuncturists, nutrition coaches, and other practitioners within our practice, or with outside providers involved in your care.
b. Payment
We may use and disclose your PHI to obtain payment for services. This may include verifying coverage, submitting claims to your insurance carrier, or arranging payment plans.
c. Health Care Operations
We may use and disclose your PHI for internal operations, such as quality improvement, staff training, credentialing, scheduling, and business management.
d. Other Permitted Uses Without Your Authorization
We may also use or disclose your PHI without your authorization when permitted or required by law, including for:
• Public health activities (e.g., reporting communicable diseases)
• Reporting suspected abuse, neglect, or domestic violence
• Health oversight activities (audits, inspections, licensure)
• Judicial and administrative proceedings (subpoenas, court orders)
• Law enforcement purposes, as required by law
• Coroners, medical examiners, and funeral directors
• Organ and tissue donation
• Research, subject to applicable safeguards
• To avert a serious threat to health or safety
• Specialized government functions (military, national security)
• Workers' compensation, as authorized by law
e. Uses Requiring Your Opportunity to Agree or Object
Unless you object, we may share limited information with family members or others involved in your care or payment for your care.
f. Uses Requiring Your Written Authorization
The following uses and disclosures will be made only with your written authorization:
• Most uses and disclosures of psychotherapy notes
• Uses and disclosures of PHI for marketing purposes
• Disclosures that constitute a sale of PHI
• Other uses and disclosures not described in this Notice
You may revoke an authorization at any time, in writing, except to the extent we have already acted in reliance on it.
4. Your Rights Regarding Your PHI
You have the following rights with respect to your PHI:
• Right to Inspect and Copy. You may request to inspect or obtain a copy of your PHI maintained in our designated record set. We will provide copies in the form and format you request, if readily producible, and may charge a reasonable, cost-based fee as permitted by law.
• Right to Amend. You may request that we amend PHI you believe is inaccurate or incomplete. We may deny the request in certain circumstances.
• Right to an Accounting of Disclosures. You may request a list of certain disclosures of your PHI made by us, subject to legal limitations.
• Right to Request Restrictions. You may request restrictions on how we use or disclose your PHI for treatment, payment, or operations. We are not required to agree, except that we must agree to a request to restrict disclosure to a health plan if the disclosure is for payment or operations and the PHI relates to a service for which you have paid in full out of pocket.
• Right to Confidential Communications. You may request that we communicate with you about health matters in a particular way or at a particular location (e.g., by mail rather than phone).
• Right to a Paper Copy of This Notice. You may request a paper copy of this Notice at any time, even if you have agreed to receive it electronically.
• Right to Be Notified of a Breach. We will notify you if a breach of your unsecured PHI occurs, as required by HIPAA and New Jersey law.
To exercise any of these rights, please submit a written request to our Privacy Officer at the contact information in Section 14.
5. New Jersey-Specific Provisions
In addition to your rights under HIPAA, New Jersey law provides certain additional protections:
• Records Retention. Pursuant to N.J.A.C. 13:35-6.5, we retain patient records for a minimum of seven (7) years from the date of the most recent entry. Records of minors are retained until the patient reaches the age of majority plus seven (7) years.
• Sensitive Health Information. Certain categories of health information — including HIV/AIDS status (N.J.S.A. 26:5C-1 et seq.), mental health records (N.J.S.A. 30:4-24.3), genetic information (N.J.S.A. 10:5-43 et seq.), and substance use disorder treatment information (42 C.F.R. Part 2) — receive heightened confidentiality protections under New Jersey and federal law. We will not disclose such information except as specifically authorized by law or by your written consent.
• Breach Notification. If your personal information is compromised, we will notify you in accordance with the New Jersey Identity Theft Prevention Act (N.J.S.A. 56:8-161 et seq.) and HIPAA Breach Notification Rule.
• No Sale of Personal Information. We do not sell your personal information.
If you reside outside New Jersey, additional state privacy laws may apply to your information. Please contact us if you have questions about your rights under another state's law.
6. How We Use and Disclose Non-PHI Personal Information
Personal information that is not PHI (for example, general website visitor data or marketing email subscriptions submitted outside the context of care) is used to:
• Operate, maintain, and improve our website
• Respond to inquiries and provide customer service
• Send appointment confirmations and reminders (with consent)
• Send newsletters and marketing communications (with consent)
• Analyze website traffic and usage trends
• Comply with legal obligations
• Detect, prevent, or address fraud, security, or technical issues
We do not sell or rent personal information to third parties.
7. Online Booking and Intake Forms
If you book an appointment or complete an intake form through our website:
• Information you submit travels over an encrypted connection (HTTPS).
• Health information submitted through online intake forms is treated as PHI and protected under this Notice.
• We use third-party vendors (such as scheduling and electronic health record providers) that have signed HIPAA Business Associate Agreements with us, as required by 45 C.F.R. § 164.504(e).
Please do not submit sensitive health details by email unless we have specifically invited you to do so through a secure channel.
8. Email and SMS Communications
a. Appointment Reminders
We may send appointment confirmations and reminders by email or text message to the contact information you provide. Standard message and data rates may apply.
b. Marketing Communications
We send marketing emails and text messages only with your prior express consent, as required by the federal CAN-SPAM Act (15 U.S.C. § 7701 et seq.) and the Telephone Consumer Protection Act ("TCPA," 47 U.S.C. § 227).
c. Opting Out
• Email: Click the "unsubscribe" link at the bottom of any marketing email, or reply with "unsubscribe."
• SMS: Reply "STOP" to any text message to opt out, or reply "HELP" for assistance. We will not charge you to opt out.
• All communications: Contact us at info@feelgreathere.com or (973) 939-3868.
Opting out of marketing communications does not affect transactional communications related to your care (e.g., appointment confirmations).
9. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website and understand how visitors use it. Categories include:
• Strictly necessary cookies that enable core site functions
• Analytics cookies that help us understand site usage (e.g., Google Analytics)
• Functional cookies that remember your preferences
You can control cookies through your browser settings. Disabling some cookies may affect site functionality. Where required by law, we will request your consent before placing non-essential cookies.
We do not currently respond to "Do Not Track" browser signals.
10. Third-Party Services and Links
We use third-party service providers to help operate our practice and website (for example, electronic health record systems, payment processors, scheduling platforms, email and SMS providers, and analytics tools). These vendors are contractually required to protect your information.
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing personal information.
11. Data Security
We maintain administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of your information, consistent with the HIPAA Security Rule (45 C.F.R. Part 164, Subpart C). These include encryption of electronic PHI in transit, access controls, workforce training, and a designated Privacy Officer. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.
12. Breach Notification
In the event of a breach of unsecured PHI or personal information, we will notify affected individuals in accordance with HIPAA (45 C.F.R. §§ 164.400–414), HITECH, and the New Jersey Identity Theft Prevention Act (N.J.S.A. 56:8-161 et seq.).
13. Changes to This Notice
We reserve the right to change this Notice at any time. Material changes will apply to all PHI we maintain. The revised Notice will be posted on our website and made available in our office. The "Last Updated" date at the top reflects the most recent revision.
14. Complaints and Contact Information
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.
Privacy Officer, Restoration Health Acupuncture & Nutrition
Email: info@feelgreathere.com
Phone: (973) 939-3868
Address: 477 State Route 10, Suite 203, Randolph, NJ 07869
U.S. Department of Health and Human Services, Office for Civil Rights
200 Independence Avenue, S.W., Washington, D.C. 20201
Phone: (877) 696-6775
Website: www.hhs.gov/ocr/privacy/hipaa/complaints/
New Jersey Division of Consumer Affairs
Phone: (973) 504-6200
Website: www.njconsumeraffairs.gov
15. Acknowledgment
By using our website, scheduling an appointment, or receiving services from us, you acknowledge that you have read and understood this Privacy Policy and Notice of Privacy Practices.